Privacy Policy
1. INTRODUCTION
Your privacy is important to us and we are committed to complying with the Privacy Act 1988 in relation to the handling of your personal information. In this privacy policy "we", "us" and "our" means FTP FIT. Please read this Privacy Policy carefully as it describes how we collect, use and handle your personal information.
You are under no obligation to provide us with personal information that we request. However, if you choose not to provide such requested personal information, it is likely that features of our Service may not be available to you. As an alternative to not providing personal information, you may request that you remain anonymous, or choose a pseudonym, when dealing with us. To the extent that it is lawful and practicable to do so, we will agree to such a request.
By accessing our website or using the Services you acknowledge that you have read and understood this Privacy Policy and Terms and Conditions.
2. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
The types of personal information we collect depends on your interaction with, and use of, our Services. Generally, the types of personal information we collect includes:
Name
Email
Telephone number
Specific details attributed to the Service offered
3. HOW DO WE COLLECT PERSONAL INFORMATION?
We only collect personal directly from you. We collect your personal information when you:
Place an order for our Services;
Inquire about our Services;
Participate in a marketing survey, promotion or event.
4. WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
At FTP FIT, we always want to provide you the best possible Service experience. As such, we collect personal information that allows us to:
Process and recall your Service;
Provide the information and services you request;
Contact you about the Service;
Send you information we believe will be of interest to you;
Send you email updates, announcements and/or newsletters;
Identify your service preferences;
Enhance, customise and personalise your experiences and communications with FTP FIT
Help us design and administer our Services;
Improve our Service options and customer service.
When we collect your personal information as part of our Services, your personal information will only be used or disclosed for the primary purpose for which it was collected, a related secondary purpose, in accordance with your consent or as otherwise required (e.g. when lawfully requested by a law enforcement agency).
We do not share, rent or sell information concerning our users to third parties in ways other than disclosed in this Privacy Policy.
5. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We provide your personal information to third parties where reasonably required to operate our Services. This may include:
Delivery, courier and postal organisations: we may disclose your personal information to delivery, courier and postal organisations in order to deliver our Services;
Law enforcement and emergency services agencies: we may disclose your personal information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it.
Fraud protection organisations: we may also share information with companies assisting in fraud protection or investigation; and
Other organisations: to prevent illegal uses of FTP FIT services, or to defend ourselves against third-party claims.
6. HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand you have entrusted us with the protection of your personal information. As such, we take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Where possible, we will ask that any third parties to whom we may be legally obliged to transfer your information that they take comparable steps to secure your personal information.
The types of protections we have established include:
Personal information that you provide us, along with a record of your purchases, are recorded in digital format.
Where reasonably possible use encryption technology and password protection to promote the secure storage and transmission of any personal information you provide while using our Services; and
Although we will use all reasonable efforts to safeguard the confidentiality of any user information collected, we shall have no liability for disclosure of any user information obtained due to errors in transmission or the unauthorised acts of third parties. Email is not a secure form of communication. Please do not send us your credit card number or other sensitive personal information via email.
Payment platforms such as Paypal, Square and major banks online portals maybe used for processing of credit card payments. These platforms are required to adhere to the Payment Card Industry Data Security Standard.
7. THIRD PARTY WEBSITES
Please be aware that our Services and email communications may contain links to other websites and services on the Internet that are owned and operated by third parties. We are not responsible for nor do we endorse the information or content contained on such third-party websites. We encourage you to review the privacy policies of these third-party websites to understand their privacy practices.
8. CONTACT DETAILS
If you wish to access, remove, change or obtain a copy of your personal information, make a complaint or otherwise have questions about this Privacy Policy, please contact our privacy representative at ftpfitter@gmail.com
9. UPDATES TO THIS PRIVACY POLICY
This Privacy Policy was last updated in March 2024. We may update this Privacy Policy from time to time, in which case we will post the updated version of the Privacy Policy on our website but may not personally notify you. As such, please check back periodically to see if our Privacy Policy has been updated. Your continued use of the Services constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.